Zone V terms and conditions FOR DIGITAL CONTENT PURCHASED DIRECT FROM ZONE V

1.   THESE TERMS

1.1   What these terms cover. These are the terms and conditions on which we supply products to you.

1.2   These terms and conditions only cover our website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control.

1.3   Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

2.     INFORMATION ABOUT US AND HOW TO CONTACT US

2.1   Who we are. We are Zone V Limited a company registered in England. Our company registration number is 06627807 and our address is Albany House, 14 Shute End, Wokingham, Berkshire, RG40 1BJ. Our registered VAT number is 145112658.

2.2   How to contact us. You can contact us by writing to us at support@zonev.com and our address is Albany House, 14 Shute End, Wokingham, Berkshire, RG40 1BJ

2.3   How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address you provided to us in your order.

2.4   "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3.     OUR CONTRACT WITH YOU

3.1   How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2   If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product.

3.3   Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4   We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from addresses outside the UK.

4.     OUR PRODUCTS

Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

5.     OUR RIGHTS TO MAKE CHANGES

Minor changes to the products. We may change the product:

      (a)   to reflect changes in relevant laws and regulatory requirements; and

      (b)   to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.

6. PROVIDING THE PRODUCTS

6.1   When we will provide the products. On the basis that the product is a one-off purchase of digital content, we will make the digital content available for download by you immediately after we accept your order.

6.2   We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

6.3   Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

      (a)   deal with technical problems or make minor technical changes;

      (b)   update the product to reflect changes in relevant laws and regulatory requirements;

      (c)   make changes to the product notified by us to you (see clause 5).

6.4   Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 14 days and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.

7. YOUR RIGHTS TO END THE CONTRACT

7.1   Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

      (a)   If what you have bought is faulty or misdescribed you may have a legal right to end the contract, see clause 9;

      (b)   if you have just changed your mind about the product, you may be able to get a refund if you are within the cooling-off period, see clause 7.2.;

7.2   Exercising your right to change your mind (Consumer Contracts Regulations 2013).  You have 14 days after the day we email you to confirm we accept your order, or, if earlier, until you start downloading. If we delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind.

7.3   Tell us you want to end the contract because you have changed your mind. To end the contract with us, please let us know by emailing us at support@zonev.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.

7.4   How we will refund you.  If you are entitled to change your mind, we will refund you the price you paid for the products by the method you used for payment.

7.5   When your refund will be made. We will make any refunds due to you as soon as possible and within 14 days of your telling us you have changed your mind

8.     IF THERE IS A PROBLEM WITH THE PRODUCT

8.1   Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract.

8.2   How to tell us about problems. If you have any questions or complaints about the product, please contact us by writing to us at support@zonev.com.

9.     PRICE AND PAYMENT

9.1   Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 10.3 for what happens if we discover an error in the price of the product you order.

9.2   We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

9.3   What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

9.4   When you must pay and how you must pay. We accept payment with PayPal, Visa, Mastercard, American Express and all major credit and debit cards. You must pay for the products before you download them.

10.     OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

10.1   We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

10.2   We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

10.3   If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

10.4   We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11.     HOW WE MAY USE YOUR PERSONAL INFORMATION

11.1   How we will use your personal information. We will use the personal information you provide to us:

      (a)   to supply the products to you;

      (b)   to process your payment for the products; and

      (c)   if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.

11.2   We may pass your personal information to credit reference agencies. Where we extend credit to you for the products we may pass your personal information to credit reference agencies and they may keep a record of any search that they do.

11.3   We will only give your personal information to other third parties where the law either requires or allows us to do so.

12.     OTHER IMPORTANT TERMS

12.1   We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.

12.2   You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

12.3   Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

12.4   If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

12.5   Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

12.6   Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

12.7   Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to European Commission Online Dispute Resolution platform via their website at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage. The European Commission Online Dispute Resolution platform will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings.